Shipping

General Information

All of our orders are currently fulfilled from the Netherlands. Our parcels are shipped via DHL and PostNL. Our shipping includes insurance for your items and tracking information to your door where available. (tracking information is not available for every country) if you wish to see which countries the service is available in.)  We choose the service to give you the best visibility of your orders progress that is at our disposal.    

Shipping zones, costs, and Time

We provide free shipping as standard. Quoted delivery times are broken into zones, these times are estimates and can at times take longer, please get in touch if you have any concerns about your delivery and we will do what we can to help. Often we can only see the same tracking as you, but are happy to speak to the shipping company on your behalf.     

Zone 1 - Delivery in 4 to 8 work days.* 

Austria, Belgium, Denmark, Finland, France (inl.Corsica), Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom.

Zone 2 - Delivery in 5 to 10 work days*

Aaland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Hungary, Kosovo, Lativa, Lichtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Switerland, Turkey. 

The rest of the world - Delivery in 8 to 18 workdays*

If you wish to request additional shipping services or bulk orders please get in touch for a quote. 

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability. Goods are normally dispatched within 24 hours.  If we are unable to dispatch your order within 3 days we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. Orders for goods that are out of stock will be put on back order until all items are available and you will be informed and given the chance to cancel your order.

*Lost or Delayed Orders

The delivery times shown during checkout are typical values and are not guaranteed.  Even zone 1 EU orders can on occasion take up to 14 working days to be delivered, and international orders can take up to 21 working days. This can be due to a number of factors including collections over weekends or national holidays, customs delays, and other influences not always in our control.

We will check with the shipping company on shipments taking a longer time than expected, and if it turns out your order has been lost in transit we will ship you a new razor as soon as possible at no extra cost to the customer.

No refunds will be given for orders that do not arrive within the delivery quoted time periods. If your parcel does take a long time to get to you we understand this can be frustrating, if think something isn't right please get in touch and we will do everything we can to help. 

Delivery

Delivery has occurred when the Customer has taken possession of the shipment. If the parcel is not collected or received on time or at first attempt of delivery, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at their disposal; The failure to take possession of the delivery is the customer responsibility at that point.

In the even of failure to take possession of shipment by the Customer, Hone B.V. reserves the right to charge the Customer for extra shipment, storage and handling costs due to Customer’s failure to (i) collect the shipment in time or (ii) contribute as needed for the delivery to occur.

International Shipments

Where goods are delivered to destinations outside the EU these may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the goods is responsible for all customs formalities at importation, and will be required to pay any additional charges.